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Strategic Internal Communications for Health Care
April 19 - 21, 2017
Chicago, IL
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Friday, April 21 • 8:40am - 9:15am
Using Preference Feedback To Improve Your Internal Communication Program
Community Medical Centers & Eloquor Consulting, Inc.

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The corporate communication team at Community Medical Centers knew they could improve their internal communications, but they weren’t sure how. Feedback from a communication preference survey became their guide for making much needed improvements.

The research enabled them to build a case for the changes and investments required. In this session you’ll learn:


  • Tips for selecting questions
  • Which demographics are useful to include
  • Approaches for analyzing results and taking action
  • How to build a business case with results


Michelle Von Tersch, VP Corporate Communications

Community Medical Centers

Stacy Wilson, President

Eloquor Consulting

avatar for Michelle Von Tersch

Michelle Von Tersch

VP Corporate Communications, Community Medical Centers
Michelle Von Tersch is Vice President for Corporate Communications at Community Medical Centers.  She oversees operations for Communications, including internal and executive communications, as well as marketing and public relations efforts for Community’s health system of four hospitals, 1,100 inpatient beds, more than 8,400 employees and 1,500 affiliated... Read More →
avatar for Stacy Wilson

Stacy Wilson

ABC, President, Eloquor Consulting, Inc.
Stacy Wilson, ABC, is president of Eloquor Consulting, Inc. She uses her nearly 30 years of internal communication experience to help companies communicate better with employees. She specializes in leveraging digital workplace investments for business results, assisting with strategy, governance, usability, content and adoption. Clients include companies such as Pitney Bowes, XL Catlin and University Hospitals, along with Fortune 500 companies such as Newmont Mining... Read More →

Friday April 21, 2017 8:40am - 9:15am
Gleacher Center, Meeting Room 204 450 N. Cityfront Plaza, Chicago, IL 60611